Support Service

Support Service Menu For Business

In your business, you probably wear many hats which require a support service.  You probably run the business on your own, try do as much as you can yourself and leave very little room for yourself to breathe.

With a multitude of tasks to deal with throughout your day, wouldn’t life be simpler if there were no interruptions?

How about a Support Service Tailored For You


You can choose any support service that suits your needs.  You can choose a service with all the bells and whistles, but who wants all that?  You just want someone to come in and take care of the tech, so that you can focus on running your business.  Cisco wrote a PDF about it.

Here are a few options for you to consider.


Managed Network


What is a managed network?

A managed network is basically where someone else takes over the management of your router and connection to the internet.  In this case, the third party monitors all internet activity.  You can instruct the third party to block, throttle or report back on any traffic coming to or from your business network.

1. QoS Customization

Since the introduction of MPLS as a standard technique to identify incoming data, businesses can now easily stream incoming data to the correct devices.

Correctly identifying incoming data ensures that there is no confusion of data type, as it enters the network, it also ensures that it is streamed to the correct device.  Say goodbye to confusion between applications and extra load on networks as data flies around trying to find the right address.

2. Customized Service Support

Trying to build, maintain and manage a network on your own, without the necessary skill-set could set you back many thousands of hard earned Rands/Dollars.  By outsourcing the network management service, you save yourself plenty of cash and loads of learning time.

With the managed network approach, you can be assured that there are qualified engineers and technicians behind the scenes.  They keep an eye on your network 24/7/365.  They perform repairs and fixes without you even noticing any difference in your network.  This can be a godsend.  Can you remember the last time you had to make multiple calls and sit on the phone talking to different people in a call-center.  What a nightmare.

3. Remote Monitoring and Access

Should you go the managed service route, it doesn’t mean that you give up control of your network.  You still have full access to make whatever changes you want.  You can still log in, see what’s going on and request changes to be made, or make them yourself.  Should you make an error, the router settings can easily be restored from the most recent backup.  Whatever happens on the router is logged, so there is always a record of what happened.

4. Integrated Service Provision

When you deal with a single service provider, you run the risk of having downtime (if you don’t have a fail-safe solution to fall back on).  A Managed service provider makes use of multiple vendors to provide constant connectivity.

Should one or two service providers connectivity fail for any reason, the fail-safe solution will switch to the next best provider who is online and switch back to the default provider when connectivity is restored.

You shouldn’t notice any difference in your connectivity.  This ensures continuity and stability in your business.

5. QoS Tags

Within your business, there is always data flowing between applications on various devices and the internet.  Not knowing what data is going to or coming from where can be a problem.

What managed network providers do, is consult with you and find out which types of data take preference and which should be blocked.  They then set about creating profiles for the different data types and then tag each type of data flow over the network.

Once these data profiles have been created, they then implement rules.  These rules can be set to block, throttle, or prioritize flow.

Everything depends on your needs.  If your business is local, then international traffic coming to your network, is probably of no importance and can be blocked.  Most of the time, these types of traffic can be related to spam, malware or phishing attempts.

By blocking these types of traffic, your network can benefit hugely in reduced traffic, and a more secure flow of data.


6. MDP (Multiple “direct” Peering)

Managed Network providers look for the fastest connectivity solution all the time and will prioritize data for specific processes.  In cases where your business makes use of cloud applications, (and substantially depends on them), the provider can setup your account to optimize resources for the connection to these cloud applications.

Such services allow for faster processing in cloud applications and prevents any hang time or lag in the processing of data input.

7. Monitoring and Support.

Keeping a finger on the pulse of your business data is critical.  A managed service provider can give you all the historical data flow down to application level.  Allowing you to see the very finest detail of data flow in your business.

Look at charts, graphs and see how the network is performing.  Enter the application dashboard and be amazed at the array of statistics offered, or do it the simple way.  Get reports sent to you, and pore over them while you drink your cup of Java.

With all the data required to run a business, keeping a handle on things can be tough.  With a managed service, you don’t have to do as much monitoring yourself.  You can setup the service to send you alerts if there are critical issues, and what remedial action was taken.  Other than that, you can have a daily, weekly and monthly report sent to you.

Meet with your managed service provider once a month and tailor the service to meet your expectations, then taper it off and only meet when your needs change.

A fully managed service of this nature allows you to have peace of mind, stable connectivity and overall better business performance.  Carrier based networks are now a thing of the past.  Managed services save time, money and lots of frustration.  Talk to us about your needs and let us introduce a service that suits your business needs.


Managed Patching


What is managed patching?  AVG Wrote a brief.

Every day, there are new security threats that pop up on the internet.  These threats try to undermine software applications.  The creators of these threats target software and hardware vendors, hoping to find a vulnerable loophole in their processes so that they can inject malicious code into the software or some part of the connected hardware.

Product and software vendors keep an eye out for threats, and as they find a source, they plug the loophole and release an update (patch) to the world of users.  It is up to the users to stay up to date and implement the latest security patch.

Managed Patching Services

You probably have multiple:

  • Locations – buildings and offices
  • Networks – wired and wireless
  • Servers – standalone, racks and banks
  • Devices – desktops, laptops, tablets, mobile phones, scanners, printers, projectors, IoT, machines, etc

With all of these requiring constant monitoring, vigilance and a sharp eye for detail, it can be very difficult to stay on top of security updates.  With that being said, managed patching is a solution.

Managed patching solutions take he guesswork out of your hands.  Your network is monitored 24/7/365.  All your tech is cataloged and as new patches are released, the managed service provider matches the new patch to the relevant tech and updates it.

Constant monitoring for new patch alerts and update requirements from multiple vendors allows you to forget about managing updates, it is all done for you.

You can sleep fitfully, knowing that the sheep you’re counting aren’t wolves in sheep clothing.

Managed patching services take the burden and time consuming task out of your hands.  Focus on managing your business, not your tech.


Data Backup and Restore


Data is the main product many of us deal with in our daily lives.  We create content in some form and store it on our computers, external drives, USB sticks, DVD or re-writable discs, etc.

Data storage is often easy, but when something goes wrong, data can easily be lost.  That is why it is so important to always have a backup of your data.  There is an article from WikiHow, on how to backup your data.

Our Favorite Tool for backing up data is Cobian Backup.  It is very simple to use.  For file recovery we use Recuva from Piriform.


Antivirus Protection


Do I even need to mention this?  We all know, that before you even start up your latest, shiny device and before you dream of clicking that browser icon, your device needs protection.

The internet is like a dark forest of data.  You can’t peer into the darkness, but, you must just understand, in the darkness there lurk are many, many bugs, worms and trojans, just waiting for some unprotected device to go strolling in their midst.

Go in unprotected and within a minute your device could be crawling with thousands of bugs that will quickly cripple and choke the life out of it.

Rather do the sensible thing, arm yourself with a torch.  Raise your shield and go in swinging your sword.

Antivirus programs block threats and protect your device from potential infections.  Here is a list of some of the best antivirus programs you can try, or we can source the software and provide it to you:


Eset Mobile Security and Antivirus

AVG Antivirus

Avast Antivirus

Mcafee Antivirus

Malwarebytes Antimalware



Network Monitoring


You need to know what’s happening on your network.  But, obviously, being busy managing your business, there is no time.  We implement software that takes care of network monitoring.  The above services take care of your network, so that you can focus on your business.