You will probably need network support at one time or another because your employees lost connection to the internet, cannot access files, cannot share information or cannot print.
As part of the network support services we offer, we:
We offer the above as well as a number of other on-site support services. We have experienced IT technicians that we place your business for set periods of time to find and fix problems
There are a number of resource hogs. They can be in the form of software, or hardware, but the most common bandwidth hogs are viruses.
Often, networks collapse because of excessive media streaming especially if the hardware supplied isn’t capable of coping with the excess strain caused by excessive media streaming.
We are able to use filtering or network monitoring software to trace the offending applications and stop them in their tracks.
Network support revolves round fixing faults. Faults arise for a number of reasons. We often need the problem to repeat a number of times before we can pinpoint the root cause of the issue.
It’s often possible to re-create a problem and thus identify the cause. While, at other times, the issues seem to be intermittent and the only way to solve the problem is by following a systematic problem solving technique.
Whatever the cause of problems, we have the tools and knowledge to find them and resolve them.
It isn’t possible for you or anyone in your business to constantly sit and watch your network for problems.
There are however, paid for service suppliers who offer this type of service for a nominal fee.
They offer services to:
It pays hugely to have such a service, because they are watching your network 24/7/365. It’s something worth paying for. It also allows you to focus on your business, knowing that your security is taken care of.
Antivirus software is the first line of defense against threats to your network. They detect and can block potentially unwanted applications from installing themselves on your computer while you surf the internet.
Viruses and malware can infect your computer without you even knowing it. The infection takes pace every time you read your email, open a document, or listen to music.
If you don’t know the security level of sites you visit, you shouldn’t download anything from them. Similarly, if you receive an email with an attachment, and you don’t know the source, you shouldn’t open it.
We can help provide software to detect, block and eliminate threats on your network. Please, do us a favor! Don’t EVER rely on Free Antivirus programs to do a complete job of protecting your network from viruses.
We do most of our network support work at your premises, but it isn’t always possible to be there when you need us. At times, we will reschedule an appointment to see you, but if the matter is urgent and you can’t wait for us to arrive, we will do remote network support.
We use Team Viewer to assist you at your premises when we’re too far to come to you.
It’s the same as being there, just that we’re somewhere else. The only limitation to remote support is that we can’t physically do anything, like move a pc or go to a printer.
If you need network support at all, let us know and we can tailor services to meet your needs. We can be contacted using the contact form, you can call us on 082 765 8240 or you can Whats App us on 076 102 0460.
Technoserv Technology Solutions 2018