IT Services for the Retail Sector

 

In the Retail sector, you’ve probably got a number of processes in place to make sure that you get the volume of sales as required according to set targets.  You probably use a number of IT Services from multiple vendors for your day to day business.

 

Do you know which IT Services are necessary?

 

Many of the businesses we come across either have an abundance of services but only use a small portion of these.  That means that they’re paying for services they really don’t need.  That’s a waste of time and money.  We supply plans that allow you to only choose what you’ll use and discard the rest.

 

Here are some of the IT services we offer, just remember, these are just some of the IT services.  Once we get to know your business, we can add or subtract as necessary and we will make further recommendations.

 

  • Computer equipment purchases; from laptops and desktops to printers, projectors, desks, chairs and any software you need
  • Cloud-based software solutions for company-wide collaboration
  • Remote desktop connections
  • Server maintenance and troubleshooting
  • Network and Internet connection troubleshooting
  • Data backup and storage solutions
  • Google Apps or MS Office for Word, Excel, Outlook/Gmail, and calendars
  • Mail migration (Outlook Express, Incredimail, Lotus Notes, Google Apps, Thunderbird)
  • Accounting software installation, upgrades, and troubleshooting (Freshbooks, Quickbooks, Pastel, SAP)
  • Set up of Internet, file, and printer sharing
  • Computer training for individuals or groups, with custom-developed courseware

 

Network Maintenance

 

Apart from the above services, we can also offer your business ongoing monthly maintenance services for a set fee.  That means you’ll always have someone to call upon when you have a problem.  Our motto is prevention before cure, so you can rest assured, we’ll do whatever it takes to keep your systems optimized for best performance and not work according to a break-fix model. 

 

Benefits for your Business

 

Confidential

 

We keep all our relationships discreet.  This means that we sign agreements with your business before we work on any equipment whatsoever.  This allows you to feel easier knowing that none of your business systems, processes, contacts or any other details are leaked out of your business.

 

Quick Responses

 

We’re always on the go, but technology has made it easy for us to stay connected to your business, no matter where we are.  When we can’t physically be on site to resolve a problem, we can still remote connect and chat with users over the phone to solve any problem.

 

Documented processes

 

On our maintenance plans, we use a ticketing system.  Tn this ticketing system, we track and record any tickets sent to us.  We record all the incidents and solutions, thus growing a knowledgebase of problems and how they were solved.  This greatly reduces the learning time and solution of future problems.

 

Personalized White-glove Service

 

We’ve all had horrendous call center experiences.  We didn’t want the same problem in our business. 

When you sign up with us or use our services, you only ever have one point of contact.  This means that one person deals with your from day to day and that one person manages everything behind the scenes.  This allows smoother operations, less time wasted and less frustration.

 

Software and Equipment

 

We are Dell PartnerDirect partners and Value Added Resellers (VARs) with quick access to Dell hardware and parts.  We understand not all businesses use only Dell hardware.  For this reason, we also partnered with multiple local hardware and software vendors to supply our business with whatever we need.

We can quickly source quotes for any hardware or software your business requires.

We deliver locally and can also have items shipped anywhere.

 

Servicing the Gauteng Area

 

We provide IT Services across the Gauteng Area in South Africa.  It is a large area that encompasses Pretoria to the North, Soweto to the South, the West Rand on the West and the East Rand to the East.  There are thousands of businesses in Gauteng.  It’s the economic hub of Southern Africa.

We travel to all businesses in the area and offer remote support for offices and branches further away.  

 

If you would like to speak to someone about services for your business in the Retail Sector, then get in touch with us on 082 765 8240.  WhatsApp 076 102 0460 or get in touch with us on Messenger.

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