IT Services In the Medical Sector
Day to day IT issues can sometimes cripple your productivity. We come to the rescue to make sure that doesn’t happen. We make sure your computers work, the software you use works and that everything runs as it should.
We know you rely on specific software made for your industry, so we work together with the vendors who created the software to ensure a smoothly functioning work environment.
IT Services Provided
Technoserv provides a range of IT services tailored specifically for your type of practice:
- Inter-clinic or inter-branch connections (VPN),
- Collaborative cloud services
- Virtual Servers
- Network and Internet monitoring and management
- Data Backups of all your important medical data to secure cloud services
- Email and calendar-sharing solutions through Google Apps
- Appointment booking/scheduling systems or mobile apps
- Accounting software installation, upgrades, and troubleshooting
- Set up of Internet connections, file storage as well as printer sharing for small office networks
Network Maintenance Plans
In addition to the above services, we can provide preventative IT maintenance and support for your office or clinic for a fixed monthly fee.
Before we begin, we sign and work under a strict non-disclosure agreement. Any information about your company, patients, suppliers or business processes remains strictly confidential. No details about your business or your patients are ever shared with anyone outside of your business.
We rely on remote software to monitor system uptime and detect issues before they occur. In certain circumstances, when we cannot attend to a site physically, we will use a remote connection to troubleshoot any issues in a few minutes.
We document incidents and support calls within our ticketing system. It allows us to build a knowledge base to serve your business more efficiently. This also allows for the tracking SLA response times.
Personal White-glove Services
When it comes to service delivery, we understand how frustrating it can be dealing with call centers. We don’t use them at all. We’ve seen all too often how frustrated clients get when they’re trying to get an answer to a problem and they end up dealing with ten to twenty different people before getting a solution, if ever.
We eliminated this frustration form our process flow. We assign a dedicated account manager to handle your account. He/she manages the ticket form the time it’s opened, liaises and follows up with the on-site crew, then reports back and closes the ticket once you’ve been informed and are happy with the solution provided.
Equipment, Software, and Services
We source computer parts, software, servers and network equipment from major vendors and manufacturers in and around Gauteng in South Africa. We are also Dell PartnerDirect partners and Value Added Resellers (VARs) with quick access to Dell hardware and parts.
We serve the Gauteng Area
Gauteng is a large and diverse economic hub of Southern Africa. We’re based on the East Rand and travel to and from various customers in the area. We offer both, on-site and remote support to all our clients and also have maintenance packages to suit any budget.
Call us on 082 765 8240, WhatsApp us on 076 102 0460 or send a message on Messenger.