What I.T Support Services Do We Provide

 

I.T Support services are made up of the various functions required to keep your systems and processes running optimally so that there is no slowdown or disruption to productivity in your business.

 

The IT support services we offer are:

 

Scheduled maintenance of computers

  • Clearing of old files
  • Scanning for malware
  • Optimizing storage
  • Patch management
  • Troubleshooting where necessary

 

Data Storage

 

  • Automated backups
  • Backup testing
  • Backup checks
  • Backup Restoration
  • Backup account management

 

Network Management

 

  • Network monitoring for uptime
  • Troubleshooting bandwidth hogs
  • Filtering traffic to websites
  • Detecting and preventing threats to the network
  • User management

 

The three services above form the backbone of the service offering we provide.  Everything else we do is in addition to these services.  We do not have a cookie cutter policy and tailor each service offering specifically for the business we are dealing with.

We know what may work for one business, may not work for your unique situation.

 

Consultations and Assessments

 

Before we work with clients, we need to meet and discuss the business needs in a 1 to 1 consultation.  A complete assessment of the business is required so that we can gauge what technology will be the best fit for your situation.

Should you already have everything in place, then starting a service with us is quick and painless.  If we assess and find there is some level of technology lacking, we will make recommendations to remedy the situation.

 

Industries We Serve

 

Most of our experience comes from digital signage installations and ad-hoc computer support for small business.  The industries we have the most experience in is retail, manufacturing, and FMCG.

When it comes to computers, the technology is the same for any industry, but the requirements vary from customer to customer, that is where the differences come into play.

We understand the complexities of the industries we serve.  If you look in the footer of our site, we’ve listed all the industries we’ve served.  It’s difficult to add in the 1 or 2 people home business, they’re in a class of their own, more laid back and simpler to work with.

 

Whatever your industry, we can sit and talk about your needs and tailor a service package to suit your business needs.  Get in touch with us on 082 765 8240, WhatsApp 076 102 0460 or use the Messenger box to the bottom right to reach out.

 

What IT Services Do You Need?

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