Category Archives for IT Services

What Are IT Services? (Simply explained)

Sometimes the lines between IT service and IT support are blurred.  To clarify what IT services are, we’ve got a short list of the IT services we supply and give an explanation of each for better understanding.

IT services include technology functions that are supplied with support (locally or remotely).  This takes away the need for you to get involved with:

  • Maintenance
  • Security
  • Scalability
  • Resilience

These all form part of the agreement that you make with us.  We provide the service as a third party and also use extended services and partners of our own to fulfill our obligations to you.

We typically offer a help desk for support ticket capturing and SLA agreements that detail the quality of the service provided to your business.

These are the IT services we supply:

  • Applications
  • Knowledge Management
  • Content
  • Media
  • Communication
  • Device Supplies and maintenance
  • Data Processing and Storage
  • Information Security
  • Infrastructure Supply and Maintenance

Applications – these are typically programs that allow a person to enter data and store it for later recall, editing and saving to a network location.

Knowledge Management – includes programs which make it possible to create information, secure the content of the information and manage the distribution and storage of such information. An example of such a service would be a document management platform.

Content – content comes in many forms and there are multiple ways to create and distribute content.  Blogs, images, video, text, audio, print, digital, physical, etc.  We supply access to platforms and software to create and distribute content online and in print.

Media – videos, audio, and print media are all examples of media that can be created.  We provide the software and services necessary to do so.

Communication – we help you find a communication system that integrates everything you need to run your business, ie: chat, voice, email, blogging, social media, etc.

Device Supplies and Maintenance – we supply and maintain all types of devices, from desktops to mobile devices. We supply everything they need to work and be secure.

Data Processing and Storage – everything runs on data.  Whatever you need to process data, we supply it.  We then help you store the data on safe, secure servers, backed up to multiple locations for added security and peace of mind.

Information Security – it’s no point creating and storing data if it’s not kept secure.  With end to end encryption on your network and automated patching of all devices, we take care of the security so that you don’t have to.

Infrastructure Supply and Maintenance – networking can be confusing and complex.  But it isn’t really.  Careful planning before installing a network and adequately identifying each point on the network and at junction points, relieves a lot of headaches.  We supply servers, cabinets, routers, cabling and patch panels. Installing and maintaining the lot.

The difference between IT Services and IT Support

IT Services deal with the supply and implementation of products and services. 

IT Support is the after effect.  It’s when a user gets stuck and needs a hand, that’s where IT Support comes into play.

IT Services Near Me: Activia Park IT Services (On-site service)

We’re an IT Service Company in Activia Park.  Like most companies, we have computers and printers as well as media players, routers, modems and all the other tech a business needs to operate.

We have day to day problems, so we know from experience, how irritating and time consuming it may be to fix problems quickly so you can get back to work.

IT – It’s what we do

If you need to get some tech stuff done, we can help you once off, or we can set up an agreement, either in a contract or verbally to maintain your systems and keep everything running normally.

We can either do the stuff for you or help you to:

  • Optimize your device speeds
  • Setup email accounts
  • Install printers
  • Setup New devices
  • Create networks
  • Buy new hardware or software
  • Find and fix problems with your current network or devices
  • Supply antivirus software
  • Help you store backups of your data and recover lost data

If you need a website and email, we can help you with that too.  We host on our own servers and can install WordPress on a domain, setup your email and have you working online in 24 hours if need be.

Every business needs a website, so let us see which site design will work best for your business.  We will find you a gorgeous template for you to work with, then you can set about creating your own content, or have us do it for you too.

An IT Service Company in Activia Park

Is your business in the process of upgrading your operating systems from XP, Windows 7, Windows 8 or 8.1?  We work in Windows 10 and would recommend you do the same.

We can help migrate your data and get your computers and other devices onto Windows 10 quickly and painlessly.

Do you have a Mobile Sales Team?

If you have a mobile sales team, they need access to documents and other resources while they are out on the road.  With the cloud, you can work normally from anywhere with an internet connection. 

We can help setup cloud storage for your team and help ensure your business continues to function normally, no matter where your employees are.

With video streaming, your meetings can take place, no matter where employees are.  Work life should be simple and fluid.

Data Security

As an IT Service Company in Activia Park, we’ve experienced data loss because of load-shedding, and theft.  Load-shedding isn’t something that will go away, and neither is crime.  So, in order to minimize data loss because of power outages and theft, we found the following solutions:

  • Working in the cloud with Google apps
    • With Google apps, your information is saved every 10 to 15 seconds
    • Your information is spread over thousands of servers
    • Google has 99.9% uptime because of their infrastructure and multiple server farms
  • Using a UPS
    • Standard UPS are relatively inexpensive and allow you to safely shut down
    • Better quality UPS can work for up to 4 hours
    • The Best quality UPS can keep running for about 8 hours
    • Solar power has become a better alternative to both electricity and UPS
  • Multiple backup drives
    • It doesn’t make sense to keep all of your data in one place
    • You could have theft, fire, hardware failures, power disruptions
    • Use a Multiple places to store your data ie: server, External drive, Cloud server
  • Data Security
    • People are looking to hack or steal information all the time
    • You need a firewall to block hack attempts
    • Someone needs to monitor this firewall and take action if attempts are made
    • All staff need to adhere to policies which every Business has to employ

Our IT Service Company in Activia Park has a team of local and virtual assistants, constantly monitoring servers, networks and other locations to ensure clients stay safe and their data is protected.

If you have a Business in Activia Park, then you have probably experiences one or more of the above situations, or are thinking of implementing parts of the above.

If you’re not a hands on technical person, or you don’t have your own internal IT service technician, then give us a call, and we will gladly help you solve your most pressing IT concerns and help you secure your network and data.

We’re an IT Service Company in Activia Park, give us a call on 082 765 8240 for more information and we will call, and set an appointment to meet you.

IT Services: Aanwins IT Service suppliers (on-site)

We’re an IT Service Company in Aanwins.  Like most companies, we have computers and printers as well as media players, routers, modems and all the other tech a business needs to operate.

We have day to day problems, so we know from experience, how irritating and time consuming it may be to fix problems quickly so you can get back to work.

IT – It’s what we do

If you need to get some tech stuff done, we can help you once off, or we can set up an agreement, either in a contract or verbally to maintain your systems and keep everything running normally.

We can either do the stuff for you or help you to:

  • Optimize your device speeds
  • Setup email accounts
  • Install printers
  • Setup New devices
  • Create networks
  • Buy new hardware or software
  • Find and fix problems with your current network or devices
  • Supply antivirus software
  • Help you store backups of your data and recover lost data

If you need a website and email, we can help you with that too.  We host on our own servers and can install WordPress on a domain, setup your email and have you working online in 24 hours if need be.

Every business needs a website, so let us see which site design will work best for your business.  We will find you a gorgeous template for you to work with, then you can set about creating your own content, or have us do it for you too.

An IT Service Company in Aanwins

Is your business in the process of upgrading your operating systems from XP, Windows 7, Windows 8 or 8.1?  We work in Windows 10 and would recommend you do the same.

We can help migrate your data and get your computers and other devices onto Windows 10 quickly and painlessly.

Do you have a Mobile Sales Team?

If you have a mobile sales team, they need access to documents and other resources while they are out on the road.  With the cloud, you can work normally from anywhere with an internet connection. 

We can help setup cloud storage for your team and help ensure your business continues to function normally, no matter where your employees are.

With video streaming, your meetings can take place, no matter where employees are.  Work life should be simple and fluid.

Data Security

As an IT Service Company in Aanwins, we’ve experienced data loss because of load-shedding, and theft.  Load-shedding isn’t something that will go away, and neither is crime.  So, in order to minimize data loss because of power outages and theft, we found the following solutions:

  • Working in the cloud with Google apps
    • With Google apps, your information is saved every 10 to 15 seconds
    • Your information is spread over thousands of servers
    • Google has 99.9% uptime because of their infrastructure and multiple server farms
  • Using a UPS
    • Standard UPS are relatively inexpensive and allow you to safely shut down
    • Better quality UPS can work for up to 4 hours
    • The Best quality UPS can keep running for about 8 hours
    • Solar power has become a better alternative to both electricity and UPS
  • Multiple backup drives
    • It doesn’t make sense to keep all of your data in one place
    • You could have theft, fire, hardware failures, power disruptions
    • Use a Multiple places to store your data ie: server, External drive, Cloud server
  • Data Security
    • People are looking to hack or steal information all the time
    • You need a firewall to block hack attempts
    • Someone needs to monitor this firewall and take action if attempts are made
    • All staff need to adhere to policies which every Business has to employ

Our IT Service Company in Aanwins has a team of local and virtual assistants, constantly monitoring servers, networks and other locations to ensure clients stay safe and their data is protected.

If you have a Business in Aanwins, then you have probably experiences one or more of the above situations, or are thinking of implementing parts of the above.

If you’re not a hands on technical person, or you don’t have your own internal IT service technician, then give us a call, and we will gladly help you solve your most pressing IT concerns and help you secure your network and data.

We’re an IT Service Company in Aanwins, give us a call on 082 765 8240 for more information and we will call, and set an appointment to meet you.

IT Services Gauteng

IT Services differ from IT Support because you decide on a service which we deliver, only when you need it.  What we're saying is that you can choose what service you want, when you need it and only pay for the service, for the time that your business actually uses it.

With IT Support, you pay a flat monthly fee for support in general.   With IT Services, you pay for Services for the time you use them.

For Example:

You run a small accounting firm and heard of a SaaS accounting package that you would like to try.  We can arrange for you to have a trial of the software so that you can see if it will work for your situation, be it 30 days, 60, 90 or however long you need it for.

The IT Services we offer are the following:

  • Managed IT Services - we actively monitor and manage your network remotely
  • Adhoc/On Demand IT - pay for once off services
  • Network Setup - a labor intensive job that we do for new offices
  • Network Security - securing your data has never been more important
  • Cloud Data Backup and Storage - once again, keeping your data safe and secure is vital

Managed IT Services

Managed IT Services require us to install software on your network.  Typically it would be a central device, like a server.  


From here, we can:


  • Connect to all devices
  • Monitor traffic on your network
  • Manage patching
  • Detect and block web threats
  • Push device updates when convenient

Adhoc/On-Demand IT Services

You don't need an IT guy on site 24/7, but the time comes that you do need someone to do certain tasks that you don't have aclue how to do yourself, and you would prefer not to do it.  


Tasks could include:


  • Extending your existing network
  • Installing routers
  • Setting up New Devices
  • Moving devices from one location to another
  • Installing remote access


These are often tasks that can be done once of and never need much maintenance.

Network Setup Services

Setting up a network takes a bit of planning.  It is labor intensive work and also quite tricky, especially for the inexperienced.  


We help with:


  • Running data cable for new networks
  • Extending current networks
  • Installing Wireless networks
  • Working in conjunction with Fibre providers
  • Router setup and management


We supply all hardware and software required in such cases.  We've done a lot of installations and have the past 9 year's worth of experience behind us.

Network Security Services

Your data is the lifeblood of your business and it needs to be protected from prying eyes who want to steal your trade secrets.


We help:


  • Supply state of the art cloud firewall technology
  • Run scans and block any malware, trojans, spear attacks or phishing attempts
  • We filter network traffic and tag common traffic, we investigate anything suspicious
  • Create internal policies to regulate data movement
  • Offer Reporting and Analysis daily, weekly, monthly

Cloud Backup Services

Not backing up your data is a crisis.  Backing up to only one place is just as bad.  


We take a 3 pronged approach:


  1. Store one copy of data locally
  2. One copy of data remotely
  3. Send another copy of data to a Virtual Server


This allows us to always have a copy of your data, should anything ever happen.

Conclusion

The IT Services we offer are aimed at helping you get the most essential services necessary to keep your business functioning.  For any hardware or software inquiries, get in touch with us.

We do have access to accounts at all  major tech vendors in Gauteng.

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